Maintain computer networks and systems including software, VPNs, routers and other physical hardware
- Install and configuring network equipment to update or fix hardware or software issues
- Update virus protection software to keep data and communications protected
- Monitor computer systems to improve network performance for computer systems and networks
- Communicate networking issues to other employees and management, especially in training new users
- Fixing software and hardware configuration issues for users on-demand or from inspection of the systems
- Understand and support key software including CRM, phone system, Office 365, and NVR security camera system
- Manage all aspects of the Windows environment including maintenance and support of workstations and endpoints
- Collaborate with the AIM Director to manage the daily operations of the IT Department including project planning, prioritization, and scheduling
- Manage and maintain healthy backups of all systems
- Maintain firewall and understanding of rules
- Identify and solve complex IT problems Adventist Information Ministry (NAD) Network Administrator
- Participate in hiring, training, and mentoring of IT student workers
- Write comprehensive and effective documentation
- Maintain and enhance Active Directory, Group Policies, login scripts, OUs and permissions
- Evaluate, plan, test, and document computer software
- Assist in planning and attend AIM sponsored training and social events
- Participate in self-improvement leadership training activities on a regular basis
- Ability to be on call at least 1 week a month
- Ability to work some late nights/weekends due to maintenance window
- Attend and report at AIM Staff Meetings
- Perform other functions as deemed necessary by the Director
EDUCATION/EXPERIENCE/CREDENTIALS
A Bachelor’s (BA/BS) degree in Computer Information Systems or related field is required.
12 months experience in IT support role providing –
- System Management: Installing and optimizing operating systems, application software, and tools, ensuring maximum system availability and performance.
- Customer Support and User Management
- Windows workstations and Windows servers
- Hardware, server, software, and databases
- SFTP servers and supporting clients with connection
- Standard TCP/IP Network protocols (DHCP, DNS, SMB)
- Switching and routing on layer 2 and layer 3 according to the OSI model.
KNOWLEDGE AND SKILL:
Extensive knowledge of principles, policies, and beliefs of the Seventh-day Adventist Church and must be a member in regular and good standing.
RATE OF PAY: $60,333.00 per year
ADDRESS(ES) OF EMPLOYMENT: 8490 E. Campus Circle Drive, Berrien Springs, MI 49104